Privacy Policy

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from service providers or business partners.

Information You Provide to Us

We may collect personal information such as:

• Name
• Email address
• Phone number
• Company or organization name
• Billing information
• Event date, event time, and guest count
• Event address, city, state, and ZIP code
• Delivery, parking, access, and setup instructions
• On-site contact names and phone numbers
• Menu selections, dietary restrictions, allergy notes, and special requests
• Quote requests, order details, revision requests, and messages you send to us
• Payment-related information submitted through our payment processor
• Feedback, reviews, survey responses, or post-event comments

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on the website
• Referring website or advertisement
• General location information
• Cookies, pixels, and similar tracking technologies

Payment Information

If you submit payment information, it may be collected and processed by a third-party payment processor. We do not intend to store full credit card numbers on our own servers. Payment processing is handled by third-party providers subject to their own privacy and security practices.

We may use personal information to:

• Respond to inquiries and quote requests
• Prepare, send, revise, and manage catering quotes
• Process order requests and confirmed catering orders
• Communicate about event details, deadlines, missing information, and order updates
• Provide drop-off catering, full-service catering, wedding catering, florals, rentals, boxed meals, and related services
• Coordinate delivery, staffing, setup, breakdown, menu preparation, and event logistics
• Process payments, deposits, refunds, and invoices
• Send confirmation emails, reminders, follow-ups, and post-event feedback requests
• Improve our website, services, menus, customer experience, and internal operations
• Send marketing or promotional communications, where permitted
• Prevent fraud, enforce our terms, and protect our business
• Comply with legal, tax, accounting, insurance, and regulatory obligations

We may share personal information with third parties when necessary to operate our business and provide services, including:

• Payment processors
• Website hosting and technology providers
• Customer relationship management and email service providers
• Delivery, staffing, rental, floral, or event service partners
• Marketing, advertising, analytics, and tracking providers
• Accountants, attorneys, insurers, and professional advisors
• Government authorities, regulators, or law enforcement when required by law
• Successors in the event of a merger, sale, acquisition, financing, restructuring, or transfer of business assets

We do not sell personal information in the traditional sense. However, some privacy laws may define “sale” or “sharing” broadly to include certain uses of advertising cookies, pixels, analytics tools, or similar technologies. Where required, you may have the right to opt out of such sale or sharing.

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Make the website function properly
• Remember preferences
• Understand how visitors use our website
• Measure marketing performance
• Improve our website and advertising

You may be able to adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

If you submit your contact information, we may contact you by email, phone, or text message regarding your inquiry, quote, order, event details, reminders, missing information, payment, or customer service matters.

We may also send marketing or promotional messages where permitted. You may opt out of marketing emails by using the unsubscribe link in the email or contacting us directly. Even if you opt out of marketing communications, we may still send transactional or service-related messages about quotes, orders, payments, deadlines, or event logistics.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

Please do not send sensitive payment information, full credit card numbers, bank login information, or highly sensitive personal information by regular email.

We keep personal information for as long as reasonably necessary to provide services, manage orders, comply with legal and accounting obligations, resolve disputes, enforce agreements, maintain business records, and improve our operations.

Retention periods may vary depending on the type of information, the purpose for collection, and legal or business requirements.

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we have collected about you
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to legal exceptions
• Opt out of certain marketing communications
• Opt out of certain sales or sharing of personal information, if applicable
• Limit certain uses of sensitive personal information, if applicable
• Not be discriminated against for exercising privacy rights

To make a privacy request, please contact us using the information below.

We may need to verify your identity before fulfilling certain requests.

If you are a California resident, you may have rights under California privacy laws, including the California Consumer Privacy Act, as amended. These rights may include the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion; the right to request correction; the right to opt out of the sale or sharing of personal information; the right to limit certain uses of sensitive personal information; and the right not to receive discriminatory treatment for exercising your privacy rights.

Categories of Personal Information We May Collect

Depending on your interactions with us, we may collect:

• Identifiers, such as name, email address, phone number, address, and IP address
• Customer records information, such as billing details and order information
• Commercial information, such as quotes, purchases, menu selections, and event services requested
• Internet or network activity information, such as website usage and interactions
• Geolocation-related information, such as general location or event delivery location
• Sensitive information, such as dietary restrictions, allergy notes, or payment-related information, where provided
• Inferences based on interactions with our website, services, or marketing

Sources of Personal Information

We may collect personal information from:

• You directly
• Your company, organization, planner, coordinator, or event contact
• Our website and client portal
• Phone calls, emails, chats, forms, and order requests
• Payment processors, marketing providers, analytics providers, and other service providers

Business Purposes for Collection

We use personal information for the business purposes described in this Privacy Policy, including providing catering services, managing quotes and orders, processing payments, communicating with customers, improving our services, and complying with legal obligations.

Disclosure of Personal Information

We may disclose personal information to service providers, contractors, business partners, professional advisors, payment processors, and other third parties as described in this Privacy Policy.

Sale or Sharing of Personal Information

We do not sell personal information in exchange for money. However, if our use of advertising cookies, pixels, or similar tools is considered a “sale” or “sharing” under applicable law, you may have the right to opt out.

To submit a privacy request or opt-out request, contact us at the information listed below.

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Our website may include links to third-party websites, review platforms, payment processors, social media pages, or other services. We are not responsible for the privacy practices of third-party websites or services. Please review their privacy policies before providing information to them.

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

Tracy Catering Company
Phone: 877-789-4377
Email: info@tracycateringcompany.com

Tracy Catering Company is an asset of Fresh Pulp Holdings LLC.